7wine Privacy Policy — Your information is fully protected
This policy clearly explains how your personal information is collected, stored, and used on the 7wine platform.
Table of Contents
- Introduction and Scope
- What Information We Collect
- How We Collect Information
- Purpose of Using Information
- Information Storage and Security
- Sharing Information with Third Parties
- Cookies and Tracking Technologies
- Your Rights and Choices
- Account Deletion and Data Removal Requests
- Protection of Minors
- Changes to This Policy
- Contact
1 Introduction and Scope
7wine is an online casino and sports betting platform operated for users in Bangladesh. We place the highest importance on our users' privacy and are committed to keeping your personal information secure.
This privacy policy ("Policy") applies to all services, websites, and related applications of the 7wine platform. By using our platform, you are considered to have accepted all terms of this privacy policy.
This policy will inform you what types of information we collect, why we collect it, how we use it, and how we keep it secure. If you disagree with any part of this policy, please refrain from using our platform.
Our privacy policy is updated regularly. The date of the most recent update will always be shown at the top of this page. We recommend that you review this policy regularly.
2 What Information We Collect
We collect various types of information depending on the nature of your relationship with 7wine. A detailed description of this information is provided below:
2.1 Personal Identity Information
- Full name (in Bengali and English)
- Date of birth (for age verification — only users aged 21 and above may register)
- National ID number or passport number (for KYC verification)
- Email address
- Mobile number
- Residential address
2.2 Financial Information
- bKash, Nagad, Rocket, or Upay account details (for transaction processing only)
- Deposit and withdrawal history
- Transaction date, time, and amount
- Current wallet balance
2.3 Gaming and Usage Information
- Gaming history, bet amounts, and results
- Time and manner of activity on the platform
- Preferred game categories and providers
- Bonus claim and usage history
2.4 Technical Information
- IP address and device information
- Browser type and version
- Operating system information
- Login logs and session information
3 How We Collect Information
We collect your information through the following methods:
3.1 Direct Collection
We collect information directly from you when you register on 7wine, create an account, make a deposit, make a withdrawal, or contact customer support.
3.2 Automatic Collection
When you use our platform, certain information is collected automatically through cookies, log files, and other tracking technologies. This includes IP address, browser information, and patterns of platform use.
3.3 Through Third Parties
We use trusted third-party services for identity verification and payment processing. These providers operate under their own privacy policies and only the necessary information is shared.
4 Purpose of Using Information
7wine uses your information only for legitimate and specific purposes. We never use your personal information for unwanted or irrelevant purposes.
4.1 Primary Purposes
- Account registration and identity verification (KYC process)
- Payment processing — completing transactions through bKash, Nagad, Rocket, and Upay
- Providing gaming services and improving user experience
- Managing bonuses and promotional offers
- Customer support and complaint resolution
4.2 Security and Legal Purposes
- Fraud detection and prevention
- Compliance with anti-money laundering (AML) regulations
- Implementation of responsible gaming policies
- Compliance with applicable laws and regulations
4.3 Service Improvement
- Analyzing and improving platform performance
- Creating a personalized gaming experience
- Sending relevant promotional communications (subject to your consent)
5 Information Storage and Security
7wine takes industry-standard technical and organizational measures to keep your personal information secure.
Our Security Measures
- SSL (Secure Sockets Layer) encryption — all data transmission is encrypted
- Storage of sensitive data with AES-256 encryption
- Two-Factor Authentication support
- Regular security audits and vulnerability testing
- Restricted staff access — only authorized personnel can access information
5.1 Data Retention Period
We retain your information for only as long as is necessary to provide services and meet legal obligations. Even after an account is closed, financial information may be retained for a specified period as required by applicable law.
Gaming history and transaction records may be retained for an extended period to meet legal and regulatory requirements. Once the retention period ends, the data is securely deleted or anonymized.
6 Sharing Information with Third Parties
7wine does not sell your personal information or share it with third parties for advertising purposes. However, limited information may be shared in the following circumstances to provide services:
6.1 Service Providers
For payment processing (bKash, Nagad, Rocket, Upay), identity verification, game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt), and technical services. These providers operate under strict confidentiality agreements.
6.2 Legal Obligations
If disclosure of information is required to comply with a court order, a lawful request from law enforcement, or applicable law, we will be obligated to do so.
6.3 Fraud Prevention
Anonymized or aggregated data may be shared with fraud prevention networks in the gaming industry. No personally identifiable information is disclosed in such cases.
Important: We never sell your personal information to advertising agencies, marketers, or any other third party.
7 Cookies and Tracking Technologies
7wine uses cookies and similar tracking technologies to ensure platform functionality and improve your experience.
7.1 Types of Cookies
- Essential cookies: Required for the core functionality of the platform, such as maintaining login sessions. These cannot be disabled.
- Functional cookies: Help remember your preferences, such as language selection.
- Analytics cookies: Used to understand how users interact with the platform.
- Security cookies: Help prevent fraud and unauthorized access.
7.2 Cookie Controls
You can manage cookies through your browser settings. However, disabling essential cookies may affect some core functionality of the platform.
8 Your Rights and Choices
As a user of 7wine, you have several important rights over your own information.
8.1 Right to Access Information
You have the right to know what information we hold about you. Contact our support team to receive a copy of your information.
8.2 Right to Correct Information
If any information in your account is incorrect or incomplete, you may request a correction. This can be done through your account settings or by contacting support.
8.3 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or messages, you may opt out at any time. Go to your account settings and update your notification preferences.
8.4 Right to Close Your Account
You may close your account at any time. Even after closure, some information may be retained for a specified period as required by legal obligations.
9 Account Deletion and Data Removal Requests
You may request the complete deletion of your 7wine account at any time. To make this request, write to our support email ([email protected]).
After receiving your request, our team will verify your identity and begin the data removal process as quickly as possible within applicable legal limits.
Please note: financial transaction records, AML (anti-money laundering), and KYC (know your customer) records must be retained for a set period due to legal obligations. Immediate deletion of this data may not be possible.
10 Protection of Minors
7wine strictly prohibits access for anyone under the age of 21. Our platform is for adults (21 and above) only.
Age verification is mandatory at registration and we actively prevent minors from using the platform. If we become aware that a minor has created an account, that account and all associated information will be deleted immediately.
We do not knowingly collect personal information from any minor. If you believe a minor has registered on our platform, please notify our support team immediately.
11 Changes to This Policy
7wine may update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you by email or through a notice on the platform.
The updated policy will take effect from the date it is published. The date of the most recent revision will always be noted at the top of this page. Continued use of the platform after any changes will be considered your acceptance of the new policy.
We recommend that you visit this page regularly and stay informed about the latest version of the privacy policy.
12 Contact
If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following:
Your privacy is extremely important to us. We are always committed to providing a safe and enjoyable experience at 7wine. To learn about our other policies, please visit the Terms & Conditions and Responsible Gaming pages.