7wine Terms and Conditions

1.1 Scope of Service

7wine is an online gaming and sports betting platform operated for users in Bangladesh. Our platform offers a range of games and betting options including slots, live casino, cricket betting and sports betting. All services of 7wine are delivered through digital channels.

1.2 Applicable Law

These terms and all relations between you and 7wine will be governed by applicable law. In the event of any dispute or ambiguity, the final decision of 7wine will prevail, provided that such decision is reasonable and fair.

1.3 Language and Communication

7wine provides all services in Bengali for the convenience of users in Bangladesh. Our 24/7 live chat support is available in Bengali. The Bengali version of these terms will be considered the authoritative document.

2.1 Age Requirement

You must be at least 21 years of age to create an account and use the gaming services on 7wine. Only those who are 21 years of age or older are eligible to use this platform. 7wine may request the necessary documents to verify age, and accounts of underage users will be closed immediately.

2.2 Registration Process

During registration you must provide the following accurate information:

• Your full name (as per your national identity card)
• Correct date of birth
• A valid email address or mobile number
• A valid password of at least 8 characters

Registering with false information will result in account suspension and any deposited funds may be forfeited.

2.3 One Account Policy

Each person may create only one account. If a single person holds multiple accounts, this will be considered bonus abuse and all accounts will be closed. Operating multiple accounts using the same device, IP address or payment method is prohibited.

2.4 KYC Verification

7wine follows a Know Your Customer (KYC) policy. To ensure security and prevent fraud, we may request identity verification documents at any time. Withdrawals may be placed on hold if the required documents are not provided.

3.1 Account Security

It is your responsibility to keep your account login credentials secure. Do not share your password with anyone. If you suspect that your account has been accessed without authorisation, notify our support team immediately. 7wine will not be responsible for any loss resulting from unauthorised access.

3.2 Account Suspension

7wine may temporarily or permanently suspend your account for any of the following reasons:

• Violation of these terms and conditions
• Evidence of fraud or bonus abuse
• Registration with false information
• Extended period of account inactivity
• Detection of suspicious activity related to security

3.3 Voluntary Closure

If you wish to close your account yourself, please contact our support team. Complete all pending withdrawals before closing the account. See our Responsible Gaming page for the self-exclusion option.

4.1 Deposit Rules

Deposits on 7wine can be made via bKash, Nagad, Rocket and Upay. The minimum deposit amount is ৳100. After a successful payment, funds are generally credited to the account within a few minutes. Use the correct payment reference when making a deposit.

4.2 Withdrawal Rules

The following rules apply to withdrawals:

• Minimum withdrawal amount: ৳1,000
• Withdrawals will only be processed to the same payment method used for the deposit
• Standard processing time: 30 minutes to 3 hours
• KYC verification must be completed before withdrawals
• Withdrawals may be restricted if the wagering requirements on bonus funds have not been met

4.3 Currency and Conversion

All transactions on 7wine are conducted in Bangladeshi Taka (BDT/৳). Deposits made through third-party conversion are not accepted and such deposits may be cancelled.

4.4 Failed Transactions

If a deposit fails for any reason or is not credited to your account, please contact our support team with proof of the transaction. We will resolve the matter as quickly as possible.

5.1 Welcome Bonus

New members will receive a 150% bonus on their first deposit, up to a maximum of ৳20,000. The following conditions must be met to receive this bonus:

• This bonus applies only to the first deposit made after registration
• A 25x wagering requirement must be met before the bonus funds can be withdrawn
• Wagering calculation: (deposit amount + bonus amount) × 25
• A maximum bet limit may apply while the bonus is active

5.2 Wagering Terms

Keep the following in mind when completing wagering requirements:

• The bonus balance cannot be withdrawn until wagering is complete
• Not all games may contribute equally towards wagering requirements
• Wagering must be completed within a specified time limit, otherwise the bonus will expire

5.3 Other Promotions

7wine regularly offers various types of promotions. Each promotion will have its own rules and validity period, which will be communicated at the time of the promotion. It may not be possible to have multiple promotions active at the same time.

5.4 Bonus Abuse

If any evidence of bonus abuse is found, 7wine reserves the right to cancel the relevant bonus and suspend the account. Bonus abuse includes: collecting bonuses through multiple accounts, applying low-risk betting strategies to avoid wagering requirements, and similar conduct.

6.1 Sports Betting

Separate rules will apply to each event in sports betting. Bets placed before a match starts may be cancelled, but once a match has started they generally cannot be cancelled. If a technical issue prevents the determination of a match result, 7wine reserves the right to void the bet.

6.2 Casino Games

All casino games are operated using Random Number Generator (RNG) technology or the live dealer method. Game outcomes are completely unbiased and fair. If a game is interrupted mid-way due to a technical fault, the bet will be returned.

6.3 Bet Limits

A minimum and maximum bet limit is set for each game and event. These limits may vary by game. There may also be a maximum win limit, which will be stated in the information section of each game.

7.1 Fraud and Deception

• Operating an account using another person's identity
• Making deposits using stolen payment information
• Money laundering or illegal financial transactions
• Placing automated bets using software or bots

7.2 Technical Abuse

• Exploiting platform errors or vulnerabilities for unfair advantage
• Data scraping or reverse engineering
• Use of malware or harmful software
• Accessing from a prohibited region using a VPN or proxy

7.3 Behavioural Violations

• Abusive or threatening behaviour towards the support team
• Fraudulent activities against other users
• Spreading false information with the intent to damage the reputation of the platform

8.1 Data Collection and Storage

7wine collects, stores and processes your personal data solely for the purpose of providing services and ensuring security. Your data is not sold to third parties. Please read our Privacy Policy for more details.

8.2 SSL Security

The 7wine platform uses SSL encryption, which keeps all your data and transactions secure. We operate a safe and reliable platform while maintaining the highest security standards.

8.3 Data Sharing

Your data may be shared only in the following circumstances:

• In response to a valid request from a legal authority
• With an authorised payment provider for payment processing
• With partner organisations for fraud prevention (limited data)

9.1 Technical Interruptions

7wine cannot guarantee uninterrupted service. Service may be temporarily unavailable due to server maintenance, technical issues, or internet connection disruptions. 7wine is not liable in such situations, but efforts will be made to restore service as quickly as possible.

9.2 Game Results

Gaming and betting outcomes depend entirely on chance and skill. 7wine does not promise any specific result. Gambling can lead to financial loss, and you are advised to play only with what you can afford to lose.

9.3 Third-Party Issues

7wine is not directly liable if a transaction fails due to a disruption in the services of bKash, Nagad, Rocket, or Upay. In such cases, please contact the relevant payment provider and also notify our support team.

10.1 Our Commitment

7wine is committed to responsible gambling. We believe entertainment should be safe and controlled. Every user is encouraged to set their own limits before playing.

10.2 Setting Limits

You can set the following limits on your account:

• Daily, weekly, or monthly deposit limits
• Session time limits
• Temporary break or self-exclusion

For more details, visit our Responsible Gaming page.

10.3 Protection of Minors

7wine strictly prevents access by minors. If you are aware of any minor using this platform, please notify our support team immediately. Accounts belonging to minors will be cancelled and any deposited funds will be returned.

11.1 Right to Update

7wine reserves the right to update or modify these terms and conditions at any time. Users will be notified of significant changes via email or through the platform.

11.2 Effective Date of Changes

Updated terms will take effect from the date of publication. Continued use of the platform after changes have been made will be considered as your automatic acceptance of the new terms. You are requested to review this page regularly.

12.1 Dispute Resolution

For any dispute or complaint, please contact our support team first. We review every complaint with the utmost sincerity and are committed to providing a fair resolution. If a resolution cannot be reached through the support team, there is an option to escalate for a more detailed review.

12.2 Contact Methods

You can reach us via:

• 24/7 Live Chat — instant support in Bengali
• Email: [email protected]

Our support team is ready to answer your questions at any time.

12.3 Related Policies

In addition to these terms, the following policies are also an integral part of our service:

• Privacy Policy — how your information is collected and used
• Responsible Gaming Guidelines — safe gaming practices
• Frequently Asked Questions (FAQ) — quick answers to common questions